| Domestic & International Delivery |
Delivery within :
Domestic 3days / International 7days |
| Exchange & Returns |
You can cancel your order before the product is shipped for delivery. After the product has been shipped, you can demand a return, refund or product exchange in accordance with the Global Gangwon Trade Co.,Ltd.'s Return and Exchange policies below.
Korean Domestic Delivery
-You can apply for a return or product exchange from after the product has been shipped to within 7days after the product's arrival.
-Return & Exchange may not be accepted in the following circumstances:
- 1)The product has been damaged/made defective by the customer. (except for the package of clothing being opened to check the item)
- 2)The product's value has decreased reamarkably due to the customer's usage/consumption. (i.g.Breaking the seal of the goods)
- 3)The product's value has decreased reamarkably due to its time-sensitive nature and it cannot be re-sold
- 4)Unrecoverable liability has been made to the seller due to customization or unique production of products
-To apply for a Korean domestic return or exchange, you will bear the cost for the shipping and delivery (products with free Korean domestic delivery benefits: the delivery cost for the round trips) unless the seller is responsible for the product's discrepancy or defect.
International Delivery (ship outside of Korea)
Once the item has been shipped overseas for international delivery, return will not be accepted unless the item that you receive is a discrepancy or a defect.
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| Defective products & Others |
-If you receive a defective product, you can contact the seller directly if you are able to speak Korean. if not, you can immediately contact our Customer Service Center(CS Center) with the photos of the defective product, the invoice, and the shipping box, all of which are necessary for discussion with the seller. The CS center will assuist you in communicating with the seller.
-In case of minors under 19 purchase product without consent from their legal representative, they can cancel the purchase.
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